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“用服务来代替销售,让您后顾无忧
是我们对于售后服务最好诠释

售后服务体系
After sales service system
贴心服务
设计制作创造品质
售后服务提升价值

剧场舞台现场维护保养
On site maintenance of theater stage
技术培训服务
technical training service

由客户选派具有一定职业技能,并将上岗长期操作或维护该系统的正式职工参加,由我公司专家和设计调试人员对操作人员进行技术培训,并配合业主进行管理制度和系统应用管理制度的制定,保障系统的正常使用和运行。同时,如果今后系统进行升级,则需在使用过程中进行有关的再培训。培训为现场培训方式,包括理论讲解和实际操作,使接受培训人员的达到能正确操作和维护系统。
Official customers selected by the customer who have certain professional skills and who will operate or maintain the system for a long time will participate in the training. Our experts and design and commissioning personnel will provide technical training to the operators and cooperate with the owners to formulate the management system and system application management system. To ensure the normal use and operation of the system. At the same time, if the system is upgraded in the future, relevant retraining will be required during the use. Training is on-site training methods, including theoretical explanations and practical operations, so that the trainees can reach the correct Operating and maintaining the system.

1、培训计划 Training plan
对用户进行系统的基本操作和日常维护的现场培训。除培训外,应提供不定期的系统应用技术培训服务,提供该系统的后续应用资料。
我公司定期举行教学软件与系统应用的升级培训。
用户使用人员发生变化,免费对新来人员进行培训。
安装完成验收后,在一周内完成相关人员培训。
Provide users with on-site training for basic system operation and daily maintenance. In addition to training, non-scheduled system application technology training services should be provided to provide subsequent application information of the system.
Our company regularly holds upgrade training for teaching software and system applications.
The user personnel changes, and newcomers are trained for free.
后 After the installation is completed and accepted, relevant personnel training is completed within one week.

2、培训内容 Training content
现场培训:为使用户能够对系统进行有效的管理和维护,我公司将让系统管理员对安装调试工作充分参与并对系统管理员进行现场观看指导,对系统运行过程中的所有技术要点,现场讲解,对如何进行部件的拆装和如何排除故障等进行指导和演示,并对系统管理员进行实际操作培训,能让其对出现的故障进行判断和检测,从而达到可以对故障进行简单维修。
系统维护培训:结合现场培训,对系统管理人员还要进行一次系统的培训,培训内容如下:
设备的工作原理和技术性能;
设备安装、测试
设备维护、操作
系统使用培训:对于承担教学任务的老师,我公司将结合实际教学情况,按照系统的操作要点,为客户进行全面的举例式培训,讲解产品的日常使用方法。让客户掌握如何与系统结合,开发出有效的教学方式,力求做到理论与实践相结合。
以上培训都是免费
On-site training: To enable users to Effective management and maintenance of the system, our company will allow the system administrator to fully participate in the installation and commissioning work and provide on-site viewing guidance for the system administrator, explain all the technical points in the system operation process, explain on-site, and how to disassemble the components Installation, how to troubleshoot, and other instructions and demonstrations, as well as practical training for system administrators, allowing them to judge and detect the occurrence of faults, so as to achieve simple maintenance of faults.
System maintenance training: Combined with on-site training, a systematic training is also required for system management personnel. The training content is as follows:
The working principle and technical performance of the equipment;
Equipment installation and testing
Equipment maintenance and operation
System use training: For teachers who undertake teaching tasks, our company will combine the actual teaching situation and follow the system's operating points to provide customers with comprehensive example training to explain the daily use of the product. Let customers master how to integrate with the system and develop Develop effective teaching methods and strive to combine theory with practice.
All the above trainings are free

维护保养
用户导向 诚信服务
User oriented and honest service
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1、热线服务 Hotline service
热线服务:当设备故障时,可通过热线电话及网络联系我们。我们承诺提供7*24小时服务,收到报修信息后1小时内技术人员电话联系用户,进行故障分析,提出解决方案,指导用户排除故障。
Hotline service: When the equipment fails, you can contact us through the hotline and the network. We promise to provide 7 * 24 hours service, technical staff will contact the user by phone within 1 hour after receiving the repair information, analyze the fault, and propose a solution. Instruct users to troubleshoot.

2、现场服务 site service
现场服务:如果通过热线服务不能解决设备故障,我们将指派工程师在24小时内赶到现场作业,保证在最短时间内排除设备故障,保证设备正常使用。
On-site service: If the equipment failure cannot be solved through the hotline service, we will appoint an engineer to rush to the site to work within 24 hours to ensure that the equipment failure is eliminated in the shortest time and the equipment is used normally.

3、定期维护保养 Regular maintenance
定期维护保养:我们技术服务人员每季度进行至少一次用户上门维护保养。对设备实施现场检查,及时发现设备运行隐患,减少设备故障的概率,保证设备的正常运行。
Regular maintenance: Our technical service personnel perform on-site maintenance of the user at least once a quarter. On-site inspection of the equipment, timely detection of hidden dangers in equipment operation, reducing the probability of equipment failure, and ensuring the normal operation of the equipment.

4、用户培训 ser training
用户培训:三创演艺公司非常重视客户的培训服务,把我们的专业知识有效传递给客户。根据不同用户的要求,我们及时提供现场培训,将专业知识和宝贵经验与用户分享。
培训内容包括--故障诊断、设备调试、设备维修等。
ser training: Sanchuang Performing Arts attaches great importance to customer training services and effectively transfers our expertise to customers. According to the requirements of different users, we provide on-site training in a timely manner and share professional knowledge and valuable experience with users.
The training content includes-fault diagnosis, equipment debugging, equipment maintenance, etc.

5、定制服务 Customized services
定制服务:针对用户的特定需求,我们还可与用户签订定制服务协议,为用户提供量身定做的服务,满足用户特定需求。定制服务包括多次培训、设备改造、特殊试验技术支持、保修服务等。
Customized services: For the specific needs of users, we can also sign customized service agreements with users to provide users with tailored services to meet the specific needs of users. Customized services include multiple trainings, equipment renovations, special test technical support, Warranty services, etc.


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